We recently ran a survey in our community on what we could do to improve our support offering around the products. I wanted to take this opportunity to share some of the results with you and tell you a little bit about what we’re doing with them.
Before I launch into that though, first, I have to say a big thank you to all of you who have taken part in the survey and donated your valuable time to sending us some feedback. I would also like to say thanks to all of you who have emailed directly with your questions, requests, suggestions and, yes, rants (though I’m glad to say we don’t see many of these). Your feedback, in all forms, is very much appreciated and we certainly intend to incorporate as much of it as we can into our products and services.
The survey itself proved to be very interesting. The questions were focused primarily around our support. We asked which forms of support you rely on most, from documentation, to online tutorials, to live chat and beyond. Our aims were both to understand which elements of our current offering you find most useful (so we know where to focus our time and effort), and to identify any blind spots where we’re just not giving you what you need. I’m delighted to say, we found both!
Looking at the results we identified a couple of key issues that occurred repeatedly in your feedback:
- You’d like to see more code samples on how to use ShinobiControls components.
- It is often too hard to find the answers to your questions, even if the answers are available in our documentation or on ShinobiDeveloper.
So, what are we doing about it? Well the team have been really busy cooking up some cool new stuff to address these issues. Not all of the work is quite ready for prime time yet but we’re working as hard as we can to make this stuff available as quickly as possible. So here it is:
1. ShinobiControls on GitHub
At time of writing there are 26 projects in repos on our GitHub site, with sample projects from tutorials, demos and other sources all available for you to browse and use. We very much encourage you to use what’s there and if you’d like to contribute, please do so: just send us a pull request and we’ll get it reviewed. We’ll be looking to continue adding to this repository over the coming months (including adding some Xamarin projects) so make sure to keep an eye on it to see what’s new. We’ll also be adding details of our GitHub projects to ShinobiDeveloper to make it easier to find the projects you’re looking for.
If you have some cool ShinobiControls related code that you’d like to share with the community just send it our way and we’ll be happy to put it up.
2. New ShinobiDeveloper site
We launched ShinobiDeveloper earlier in the year as a way of providing some initial tools to the community, such as a forum and a central point for finding all the blogs, tutorials and documentation we have. We were well aware at the time that it would need more work, but we decided to just get it out there even if it wasn’t perfect. Well the time has come to revisit the site now and we’re busy working on Mk II of ShinobiDeveloper, with a much cleaner design, better discoverability, richer content and a more powerful search function to help you find what you’re looking for. Of course the forums and other resources will still be available as well and we’re adding a lot more.
We’re still tweaking the new site, both in terms of designs and functionality but we should be able to launch it to you in the not too distant future.
And our other plans…
Of course we’ve got a lot more planned, including:
- Adding a code snippets library, where we’ll be sharing shorter, commonly useful pieces of code, rather than complete apps
- We already hosted our first joint webinar with Xamarin on the 20th of August: we’ll be doing more of that sort of thing going forwards and we’ll make sure to keep the content around for future
- Planning a new customer portal to make your lives easier if you’re an existing customer
- And much more!
For now, though, lets get going on github and we’ll keep you posted with updates on ShinobiDeveloper Mk II. In the meantime, if you have any more feedback or suggestions (heck, I’m not impartial to a good old fashioned pat on the back, either!) do send them our way, either by email or as a comment to this post. We’d love to hear from you!